Refund policy
30-Day Return & Refund Policy
We want you to feel confident shopping with Norevix. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be:
• In the same condition that you received it
• Unworn or unused
• With original tags, if applicable
• In its original packaging
You will also need your receipt or proof of purchase.
RETURN SHIPPING
If your item arrives damaged, defective, or incorrect, please contact us. For eligible claims, we will cover the return shipping cost and provide a prepaid return shipping label or other return instructions at no cost to you.
For returns due to personal reasons, such as changing your mind, ordering the wrong size or color, or no longer wanting the item, return shipping costs are the responsibility of the customer.
Please contact us before returning any item. Items returned without prior authorization may not be accepted.
HOW TO START A RETURN
To request a return, contact us at:
Please include your order number and the reason for your return.
If your item is damaged, defective, or incorrect, please also include photos showing the issue.
Once your return request is approved, we will provide you with the appropriate return address and detailed instructions on how and where to send your package.
Please do not send your item back before contacting us and receiving return instructions.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery.
If your item is defective, damaged, or you receive the wrong item, please contact us as soon as possible so that we can evaluate the issue and make it right.
For eligible damaged, defective, or incorrect items, Norevix will cover the return shipping cost.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including:
• Custom or personalized products
• Personal care goods
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Gift cards
Please contact us if you have questions about whether your specific item is eligible for return.
Sale or promotional items are subject to the return terms stated at the time of purchase. Unless specifically marked as final sale, eligible sale items may be returned under this policy.
EXCHANGES
The fastest way to exchange an item is to request a return for the item you received and, once the return is approved, place a new order for the item you want.
REFUNDS
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please remember that your bank or credit card provider may require additional time to process and post the refund.
Original shipping charges, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect item.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, as required by applicable law.
The item must be returned in the same condition in which it was received, unworn or unused, with tags where applicable, and in its original packaging. Proof of purchase may also be required.
CONTACT US
If you have any questions about returns or refunds, please contact us at: