Frequently asked questions.

Crossbody Bag 2.0 has two exterior sizes: Regular is 19 × 13.5 × 2 cm (7.5 × 5.3 × 0.8 in), approximately 170 g; Large is 22 × 15 × 3 cm (8.7 × 5.9 × 1.2 in), approximately 190 g. The adjustable strap is 75–135 cm (29.5–53.1 in).

Compare your complete load, cases and clothing with those specifications. Published exterior dimensions do not confirm usable internal space or device fit; capacity in liters and a documented same-load closed-bag test have not been published. Read the Regular versus Large fit guide or use the small-bag specification comparison.

Crossbody Bag 2.0 is designed for compact everyday, commuting and travel carry. Its description lists a steel-cable reinforced strap, RFID-blocking lining and hidden rear pocket. The strap is not cut-proof, and reinforcement does not establish cut resistance of the bag body or a lockable zipper.

Check the security-feature guide and your airline’s current baggage rules. No bag guarantees theft prevention or venue admission.

Empty the bag before cleaning and follow its product label or supplied care instructions. Avoid harsh chemicals unless specifically approved. The published water-resistance description covers light rain and splashes, not immersion or a waterproof rating; do not treat it as permission to soak or machine-wash the bag.

After your order ships, we send a shipping confirmation email with the available tracking link. Use it to check the shipment, or review your customer account when available. Include your order number when contacting us about an order.

Contact us as soon as possible with your order number and requested change or cancellation. We will check the order status; changes or cancellation cannot be guaranteed once processing has started.

Contact us as soon as possible with your order number and the correct address. An address change may not be possible after shipment. Incorrect or incomplete addresses can delay delivery, so check your details before placing an order.

Check whether your address is eligible and what shipping charges apply at checkout before paying. A country or currency selector does not confirm shipping availability. The current Shipping Policy lists estimated delivery timing but does not provide a complete destination list.

Use the tracking number or link sent when your order ships. Allow 24–72 hours for tracking information to update. If you still need help after checking the tracking link, contact us with your order number.

Orders are typically processed within 1–3 business days after payment is confirmed. Estimated delivery is typically 7–15 days. These are estimates, not a guaranteed arrival date; carrier delays, holidays, weather and customs processing can affect timing.

Check the tracking link first; updates can take 24–72 hours. Estimated delivery is typically 7–15 days, but carrier delays, holidays, weather and customs processing can affect timing. Contact us with your order number if the shipment is delayed or you need help.

You have 30 days after receiving your order to request a return. The item must be unworn or unused, in its original condition and packaging, with tags where applicable and proof of purchase. Eligible sale items may be returned unless specifically marked final sale; other policy exclusions still apply.

For personal-reason returns, such as choosing the wrong size or changing your mind, you pay return shipping. Norevix covers return shipping for eligible damaged, defective or incorrect-item claims. Contact us for approval and instructions before sending anything back.

Use our Contact page to request a return within 30 days of receipt. Include your order number and reason; for a damaged, defective or incorrect item, also include photos showing the issue. After approval, we provide the appropriate return address and instructions. Do not ship the item before receiving authorization.

We notify you after receiving and inspecting your return and confirm whether a refund is approved. Approved refunds are issued to the original payment method within 10 business days; your bank or card provider may take additional time to post them.

If more than 15 business days have passed since approval and the refund has not arrived, contact us. Original shipping charges, if any, are non-refundable unless the return concerns a damaged, defective or incorrect item.

Checkout is processed through Shopify’s payment infrastructure. Review the order details, shipping charges and available payment method on the checkout page before confirming payment.

Available payment methods are displayed at checkout and may vary by location. Check the methods offered for your order before paying; a footer payment icon does not guarantee that every method is available for every customer.

Use our Contact page. For an existing order, include the order number and a clear description of the issue; for a damaged or incorrect item, include photos. For a product-fit question, specify the bag size and the dimensions of the items you want to carry.